SMS/Text Messaging Terms

1. Program Description

Bright Care may send text messages relating to:

• appointment scheduling, confirmations, and reminders
• office communications and general updates
• patient service communications
• care coordination and follow-up
• billing, payment, and administrative matters
• wellness service inquiries and scheduling
• links to secure forms, intake materials, payment requests, or patient-service resources
• where separately authorized and permitted by law, promotional or marketing messages

Message frequency varies depending on your interaction with Bright Care, your care needs, and the messaging program for which you enrolled.

2. Consent to Receive Text Messages

You will receive text messages only if you provide the level of consent required for the applicable type of messaging.

By voluntarily providing your mobile number and opting in through a valid consent mechanism, you agree to receive text messages from Bright Care at the number you provided, subject to your consent and applicable law.

Consent to receive text messages is not a condition of purchase or treatment.

Where required by law, promotional or marketing text messages will be sent only after your prior express written consent is obtained through a clear and conspicuous opt-in specific to Bright Care.

Your consent applies only to the messaging program or programs for which you enrolled and is not transferable.

3. Opt-In Methods

You may opt in to receive messages from Bright Care through one or more of the following methods, where offered:

• providing your mobile number through a website form and affirmatively consenting
• completing digital intake or registration forms
• enrolling through patient communication or appointment workflows
• requesting appointment or service-related communication from our office
• responding to an invitation, link, or prompt to receive text messages
• other consent methods clearly disclosed by Bright Care

If multiple opt-in methods are used, Bright Care will maintain records of the consent method used for the applicable messaging program.

4. Message Frequency and Charges

Message frequency varies.

Message and data rates may apply according to your wireless carrier plan.

Wireless carriers may charge fees for text messaging or data usage in accordance with your mobile service agreement.

5. Opt-Out

You may opt out of receiving text messages at any time by replying STOP to any message you receive from Bright Care.

You may also revoke consent by any reasonable method that clearly communicates your request to stop receiving text messages from Bright Care. After we process your opt-out request, you may receive one final confirmation text. No further non-exempt text messages will be sent after that confirmation unless you provide new consent.

Opting out of one messaging program does not necessarily opt you out of all communications that are legally permitted or operationally necessary, but Bright Care will honor revocations as required by applicable law and based on the scope of your request.

6. HELP / Customer Care

For assistance, reply HELP to any message or contact us at:

7. Use of Weave

Bright Care uses Weave to support phone and text communications with patients and prospective patients.

By participating in a Bright Care messaging program, you understand that your messages may be transmitted, received, stored, or routed through Weave and applicable wireless carrier infrastructure in connection with providing the service.

Where required by applicable law, Bright Care maintains appropriate agreements with service providers that handle protected health information on our behalf.

8. Privacy and Mobile Information

Information collected in connection with our messaging programs is subject to our Privacy Policy and, where applicable, our HIPAA Notice of Privacy Practices.

We do not share mobile opt-in data or text messaging consent with third parties for their own marketing or promotional purposes.

We do not sell or lease patient lists or mobile numbers for third-party marketing purposes.

9. Healthcare Communications and Sensitive Information

Text messaging may be used for convenient healthcare-related communication, but patients should use caution when sharing sensitive information by text.

Do not use text messaging for emergencies, urgent symptoms, or time-sensitive psychiatric or crisis communications.

If you are experiencing a medical emergency, call 911 immediately. If you are experiencing a mental health crisis or need immediate emotional support, call 988 or seek emergency assistance immediately.

Bright Care may decline to address certain clinical matters through text and may require you to call the office, use an authorized platform, schedule an appointment, or seek emergency care as appropriate.

10. Supported Use and Restrictions

You agree to provide accurate contact information and to notify Bright Care promptly if your mobile number changes.

You agree not to use Bright Care's messaging channels to send unlawful, abusive, harassing, fraudulent, misleading, or harmful content.

Bright Care may suspend or terminate participation in a messaging program if misuse, abuse, fraud, technical issues, or legal/compliance concerns arise.

11. Delivery and Availability

Actual message delivery depends on effective transmission by your wireless carrier and third-party service providers.

Bright Care does not guarantee that every message will be delivered, received, or read within any specific time.

Messaging services may be unavailable from time to time due to maintenance, outages, carrier issues, device issues, or other causes beyond Bright Care's control.

12. Changes to Messaging Programs or Terms

Bright Care may modify or discontinue any messaging program or update these SMS Terms at any time, subject to applicable law.

Any updated version will be posted with a revised "Last Updated" date.

Your continued participation in a messaging program after changes are posted constitutes your acceptance of the revised SMS Terms to the extent permitted by law.

13. Contact Information

If you have questions about these SMS Terms, please contact: