Terms of Use

1. About the Site

The Site is owned and operated by Bright Care Family Medicine Corp d/b/a Bright Care Medical Group and Bright Care Family Medicine.

The Site is a public-facing informational and administrative website that describes services offered through Bright Care, including family medicine and wellness offerings, and may provide access to contact methods, appointment-request pathways, and links to third-party platforms.

2. No Medical Advice

The content on this Site is provided for general informational purposes only. It is not medical advice, psychiatric advice, diagnostic advice, treatment advice, or a substitute for consultation with a qualified licensed healthcare professional.

You should not rely on any information on the Site to diagnose or treat a medical condition, delay seeking care, or make healthcare decisions without consulting an appropriate healthcare professional.

Nothing on the Site constitutes a guarantee of outcome, treatment response, eligibility for services, or clinical suitability.

3. No Physician-Patient Relationship Created by Website Use

Use of the Site, transmission of information through the Site, sending a general inquiry, calling, texting, emailing, or submitting information through a website contact method does not by itself create a physician-patient, provider-patient, therapist-patient, or other professional relationship with Bright Care or any provider affiliated with Bright Care.

A clinical relationship is established only if and when Bright Care expressly accepts an individual as a patient and any required intake, consent, scheduling, and clinical documentation processes have been completed.

4. Not for Emergencies

The Site is not intended for emergencies or urgent medical or psychiatric needs.

Do not use the Site, general email, standard text messaging, WhatsApp, or other non-emergency contact methods for urgent or time-sensitive issues.

If you are experiencing a medical emergency, call 911 immediately or go to the nearest emergency room. If you are experiencing a mental health crisis or need immediate emotional support, call 988 or seek emergency assistance immediately.

We do not guarantee immediate review of messages sent through website forms, general email, text, WhatsApp, or other informal communication channels.

5. Third-Party Platforms and External Services

The Site may contain links to third-party websites, scheduling platforms, patient portal tools, telehealth resources, maps, messaging services, payment systems, social platforms, or other external services.

These third-party services are not controlled by Bright Care. Your use of any third-party platform is governed by that third party's own terms, privacy practices, and policies.

Bright Care is not responsible for the availability, content, security, accuracy, functionality, or privacy practices of third-party websites, services, or platforms.

When you leave our Site or use a third-party scheduling or communication service linked through the Site, you do so at your own discretion and subject to that third party's terms.

6. Communications Through the Site

The Site may provide phone numbers, email addresses, text-enabled numbers, and messaging pathways for administrative convenience.

By contacting us through these channels, you acknowledge and agree that:

• general communications may not be secure in the same way as a patient portal or other designated clinical communication system
• such channels may not be appropriate for sensitive, urgent, or emergency communications
• Bright Care may decline to address clinical matters through informal communication channels and may require you to call the office, use an authorized platform, schedule an appointment, or seek emergency care as appropriate

You agree not to send highly sensitive personal, financial, insurance, or medical information through general website communication methods unless expressly instructed by us through an approved process.

7. Text Messaging and Mobile Communications

Bright Care may offer text messaging for administrative, informational, care-coordination, scheduling, patient service, and, where separately authorized, promotional or marketing purposes.

By voluntarily providing your mobile number and opting in through a valid consent mechanism, you agree to receive text messages from Bright Care at the number you provided, subject to your consent and applicable law.

Your consent to receive text messages is not a condition of purchasing any goods or services or receiving care, except where a text message is strictly necessary to fulfill a request you initiated.

Message frequency may vary depending on your interaction with Bright Care, your appointments, your requests, and the messaging program for which you enrolled. Message and data rates may apply.

You may opt out of text messages at any time by replying STOP to any text message you receive from us. You may also revoke consent by using another reasonable method that clearly communicates your request to stop receiving texts from us. After we process your opt-out, you may receive one final text message confirming that you have been unsubscribed. No further non-exempt text messages will be sent after that confirmation unless you provide new consent.

For assistance, reply HELP or contact us at:

Text messaging may not be secure in the same way as a patient portal or other designated clinical communication channel. Do not send emergencies, urgent medical issues, or highly sensitive information by standard text message. If you are experiencing a medical emergency, call 911 immediately. If you are experiencing a mental health crisis, call 988 or seek emergency assistance immediately.

Your participation in any text messaging program is also subject to our Privacy Policy and any separate SMS/Text Messaging Terms made available at the point of opt-in.

8. Eligibility and Acceptable Use

You may use the Site only for lawful purposes and in accordance with these Terms.

You agree not to:

• use the Site in violation of any applicable law, regulation, or third-party right
• attempt to gain unauthorized access to any part of the Site, related systems, or connected networks
• interfere with or disrupt the operation, security, or integrity of the Site
• introduce malicious code, malware, bots, scraping tools, or harmful data
• use the Site to transmit spam, fraudulent content, harassment, abusive material, or misleading information
• impersonate another person or misrepresent your identity or affiliation
• use the Site to collect information about others without authorization
• copy, reproduce, republish, distribute, modify, or exploit Site content beyond permitted personal, noncommercial use without our prior written consent

We reserve the right to suspend, restrict, or terminate access to the Site at any time, with or without notice, for conduct that we believe violates these Terms or otherwise threatens the Site, our operations, our staff, or others.

9. Intellectual Property

All content on the Site, including text, graphics, branding, names, logos, icons, layouts, images, software, and design elements, is owned by Bright Care or used with permission and is protected by applicable intellectual property and other laws.

Except for limited personal, noncommercial use related to learning about our services, no content from the Site may be copied, reproduced, displayed, distributed, transmitted, modified, republished, sold, licensed, or otherwise used without our prior written permission.

Nothing in these Terms grants you any ownership interest or license in or to the Site or its content except as expressly stated.

10. User Submissions

If you submit feedback, suggestions, reviews, testimonials, or other non-confidential materials through the Site or through public-facing channels associated with the Site, you grant Bright Care a non-exclusive, worldwide, royalty-free, perpetual license to use, reproduce, adapt, publish, display, and distribute those materials for lawful business purposes, subject to applicable law.

You represent that you have the right to submit any such materials and that your submission does not violate any law or third-party right.

Bright Care is not required to use, display, or maintain any submission and may remove or disregard submissions at its discretion.

11. No Warranties

The Site and all content, features, and functionality are provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, Bright Care disclaims all express or implied warranties of any kind regarding the Site, including warranties of accuracy, completeness, availability, reliability, noninfringement, merchantability, and fitness for a particular purpose.

We do not warrant that the Site will be uninterrupted, error-free, secure, free of harmful code, or that defects will be corrected.

We do not warrant that Site content is current, complete, or applicable to your individual circumstances.

12. Limitation of Liability

To the fullest extent permitted by law, Bright Care Family Medicine Corp d/b/a Bright Care Medical Group and Bright Care Family Medicine, and its owners, officers, directors, employees, contractors, agents, licensors, and affiliates shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or relating to your access to, use of, inability to use, or reliance on the Site or any content or third-party links made available through the Site.

To the fullest extent permitted by law, Bright Care's total liability for any claim arising out of or relating to the Site or these Terms shall not exceed one hundred U.S. dollars ($100).

Nothing in these Terms limits liability to the extent such limitation is prohibited by applicable law.

13. Indemnification

You agree to defend, indemnify, and hold harmless Bright Care Family Medicine Corp d/b/a Bright Care Medical Group and Bright Care Family Medicine, and its owners, officers, directors, employees, contractors, agents, licensors, and affiliates, from and against any claims, liabilities, damages, judgments, awards, losses, costs, and expenses, including reasonable attorneys' fees, arising out of or relating to:

• your use of the Site
• your violation of these Terms
• your violation of any law or third-party right
• information or content you submit through the Site or through Site-related channels

14. Privacy

Your use of the Site is also subject to our Privacy Policy and, where applicable, our HIPAA Notice of Privacy Practices.

If there is a conflict between these Terms and our HIPAA Notice of Privacy Practices with respect to protected health information governed by HIPAA, the HIPAA Notice of Privacy Practices will control to the extent required by law.

15. Changes to the Site

We reserve the right to modify, suspend, discontinue, restrict, or remove any part of the Site, including any content, features, availability, services described, or links provided through the Site, at any time and without liability.

We are not obligated to update any content on the Site.

16. Changes to These Terms

We may revise these Terms from time to time. Updated Terms will be posted on this page with a revised "Last Updated" date.

Your continued use of the Site after revised Terms are posted constitutes your acceptance of the revised Terms to the extent permitted by law.

17. Governing Law and Venue

These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles.

Any dispute arising out of or relating to the Site or these Terms shall be brought exclusively in the state or federal courts located in Florida, and you consent to the personal jurisdiction and venue of those courts.

18. Severability

If any provision of these Terms is held invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect to the fullest extent permitted by law.

19. No Waiver

No waiver by Bright Care of any term, condition, or breach of these Terms shall be deemed a further or continuing waiver of that term, condition, or breach or any other term, condition, or breach.

20. Entire Agreement

These Terms, together with any documents expressly incorporated by reference, constitute the entire agreement between you and Bright Care regarding the Site and supersede all prior or contemporaneous understandings regarding the Site.

21. Contact Information

If you have questions about these Terms, please contact: